About Healow
healow Genie is an AI-powered contact center solution designed specifically for healthcare organizations to strengthen patient engagement, improve satisfaction, and reduce operational costs. The platform combines artificial intelligence with human oversight to automate routine patient interactions across multiple channels including voice, text, chat, and chatbot interfaces. The core offering includes five integrated solutions: AI Agent provides instant automated responses to common patient questions; Intelligent Assistant uses machine learning to escalate complex inquiries to human agents when needed; Automated After-Hours Service connects patients to on-call providers 24/7/365; Conversational Smart Campaigns enable two-way outreach for patient engagement and compliance; and No-Show Prediction uses AI to identify high-risk appointments and trigger proactive interventions. healow Genie serves medical practices across multiple specialties including cardiology, dental, dermatology, family practice, internal medicine, mental health, orthopedics, pediatrics, retail clinics, surgery centers, urgent care, and vision care. The platform integrates with electronic health record systems to verify patient identity, access medication lists, create telephone encounters, and route requests appropriately. Healthcare organizations using healow Genie have reported handling 70-76% of call volume through automation, reducing administrative burden by over 80%, achieving nearly 90% call pickup rates, and answering 100% of after-hours calls. The solution is headquartered in Westborough, Massachusetts and offers straightforward pricing starting at $249 per seat per month.
Who It Serves
Milestones & Awards
Recent Milestones
Multiple customer success stories published in 2025-2026 showing adoption across specialties including Main Street Medical, Estrella ENT, Maryland Endocrine, and Evolve Psychiatry
Social & Media
Company Details
- Headquarters
- Westborough, MA, USA
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