Health AI Central
Peer-Reviewed Publication
J Patient Exp2026;1323743735261486225.January 1, 2026Journal Article

Reclaiming the Human Connection in Clinical Care With AI.

James A Colbert1,2
1Commure, Inc, Mountain View, CA.
2Mass General Brigham, Boston, MA.
PubMed PMC DOI PDF

Abstract

The patient-provider relationship is becoming increasingly fractured, with many clinicians overwhelmed by administrative tasks and patients often feeling unheard. Often missing from clinical care is what this author has termed "human connection" which refers to the relational quality of encounters characterized by active listening, eye contact, empathic responsiveness, shared decision-making, and…

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